Welcome!
I am Michele Slawon Tokpah, a capacity builder and advocate for sustainable change with expertise in learning, workforce development, and social impact. As Chief Operating Officer & Director of Organizational Effectiveness at Tokpah Global, I partner with organizations to foster growth and to create lasting improvements. My work includes, but is not limited to:
Organizational Development and Strategy
Training and Workshops
Project Management Services
Advocacy and Policy Communications
Explore my professional journey, values, and initiatives, and join me in driving impactful solutions for communities and organizations worldwide.
I’ve spent my career fostering collaboration, enhancing workforce development, and advocating for equity in organizations of all sizes. From leading global learning initiatives at multinational corporations to heading organizational effectiveness at Tokpah Global, my mission is to build capacity for social impact businesses, NGOs, nonprofits, and public sector organizations. My experience spans industries and roles, but my focus remains consistent: equipping leaders and teams with the tools to excel.
Equipped with an undergraduate degree in Mass Communication from the University of Liberia and current graduate studies toward a Master of Public Administration at Wake Forest University, I aim to deepen my impact by shaping policies and practices that benefit diverse communities.
Let’s connect and create meaningful change together.
Highlights
Honeywell
2023 – Present
Leading transformative initiatives that have significantly enhanced organizational performance and employee engagement, I designed and implemented scalable learning programs for over 900 professionals, resulting in a 15% improvement in productivity and strengthening leadership readiness at all levels. By directing global initiatives, I improved morale through strategic communications and learning events aligned with key priorities such as AI, cybersecurity, and sustainability. My work includes developing key performance indicators (KPIs) to measure program impact, achieving a 20% reduction in onboarding time and earning a 90% satisfaction rate in post-training evaluations. Additionally, I collaborate closely with senior executives and HR teams to ensure that learning programs align seamlessly with organizational goals and strategies for employee development.
Microsoft
2022 – 2023
Leading operational and strategic improvements to training programs, driving enhanced employee performance through targeted gap analysis and effective solution implementation, I optimized programs by standardizing processes and developing metrics to measure the effectiveness of global training initiatives, resulting in a 25% increase in adoption and engagement. Collaborating with cross-functional teams, I ensured training initiatives aligned with organizational goals, delivering consistent and impactful learning experiences across the organization.
Assurance IQ (Prudential)
2020–2022
Designing and executing leadership training programs that boosted team performance by 60% and enhanced succession planning processes, I developed training modules that adhered to regulatory requirements and best practices, ensuring compliance with legal and corporate standards. By conducting thorough needs assessments and refining training programs, I achieved a 20% increase in operational efficiency, driving measurable improvements in the organization's performance and effectiveness.
Delivering targeted training programs that enhanced solution selling techniques and improved customer interactions, I led a high-performing team of trainers, fostering collaboration and innovation in training delivery to ensure impactful learning experiences.
Facilitating classes on internal processes, communication skills, and consultative selling, I also monitored and evaluated trainee progress and training effectiveness, providing valuable insights to leadership for continuous improvement.
Tranzact (Willis Towers Watson)
2015 - 2016
Conducting thorough needs assessments to recommend healthcare benefit solutions tailored to the Medicare and Medicaid populations, aligning recommendations with client goals to ensure high satisfaction and sustained engagement, I built strong client relationships through effective communication and reliable follow-up, fostering a customer-first culture. By leveraging in-depth product knowledge and consultative techniques, I consistently exceeded targets, contributing to overall team success and revenue growth.
Ministry of Gender, Liberia
2015
At the Ministry of Gender, Children, and Social Protection in the Republic of Liberia, I contributed to the planning and implementation of community engagement initiatives aimed at enhancing social services for women and children. I worked closely with local organizations, government bodies, and NGOs to raise awareness and mobilize resources for community programs. Additionally, I conducted surveys and collected data to assess community needs, which informed the development of targeted support programs to address those needs effectively.
Kwamon Refugee Education
2008 - 2012
Designing and implementing educational and social programs tailored to meet the unique needs of refugee families who migrated to the Charlotte area, focusing on language skills, cultural adaptation, and educational development, I conducted comprehensive needs assessments to identify community priorities and mobilized resources to ensure effective delivery of essential services. In times of crisis, I coordinated rapid response efforts to address healthcare, housing, and counseling needs, providing timely and compassionate support to affected individuals. Additionally, I served as a liaison between the refugee community and service providers, advocating for increased resources and program enhancements that fostered sustainable community development.
Organizations
Association for Talent Development, Charlotte Chapter
Project Management Institute, Carolina Chapter
International Minority Coalition
Mecklenburg County Women’s Advisory Board Nominee
Democratic Women of Mecklenburg County
NAACP Charlotte-Mecklenburg Branch
Liberian Community Association of Greater Charlotte